Your privacy is a core commitment at imau4d, not an afterthought. This Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you hold over your personal information.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026imau4d ("imau4d", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the imau4d online casino and sports betting platform, accessible at https://imau4d.cam ("Platform", "Site", "Service").
This Privacy Policy ("Policy") describes how imau4d collects, uses, stores, shares, and safeguards your personal data in connection with your use of the Platform. It applies to all registered Account holders, visitors to the Site, participants in any imau4d promotional activity, and any other individual whose personal data is processed by imau4d in connection with the Platform.
This Policy is incorporated by reference into imau4d's Terms and Conditions. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.
Malaysian Players: While Malaysia does not have a single comprehensive personal data protection statute governing online gambling operators in all circumstances, imau4d voluntarily applies data handling standards consistent with internationally recognised privacy principles, including those reflected in the Malaysian Personal Data Protection Act 2010 (PDPA) where applicable to our operations.
For the purposes of this Policy, the following terms shall have the meanings set out below:
imau4d collects Personal Data that is necessary for the operation of the Platform, fulfilment of our legal obligations, and delivery of services to you as a registered player. We do not collect Personal Data beyond what is reasonably required for these purposes.
When you create an Account, we collect:
To comply with identity verification requirements and anti-money laundering obligations, we may collect:
In connection with deposits and withdrawals, we collect:
As part of normal Platform operation, we collect:
Automatically collected when you access the Platform:
Records of your interactions with our support team via live chat or email, including the content of those communications, are retained for quality assurance and dispute resolution purposes.
imau4d collects Personal Data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration forms, KYC document uploads, support enquiries, payment method entry |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking on Platform pages |
| Payment processors | Transaction confirmation data from DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and banking partners |
| KYC verification partners | Identity verification status and flags from third-party KYC service providers |
| Game studio data feeds | Bet and outcome data transmitted by licensed game studio APIs to our platform backend |
| Referral activity | Referral code usage data when you refer a friend via the imau4d referral programme |
imau4d uses your Personal Data only for purposes that are lawful, specific, and proportionate. The primary purposes for which we process your data are set out below:
We process your registration data and KYC information to create and maintain your Account, verify your identity and age (mandatory 21+ compliance), authenticate your login sessions, and enable you to access all Platform features including depositing funds and placing bets in MYR.
Financial data is processed to facilitate deposits via your chosen payment method (e.g., Maybank FPX, Touch 'n Go eWallet, Boost, DuitNow) and to process withdrawal requests back to your registered payment instrument. We retain transaction records for a minimum of five (5) years to comply with applicable anti-money laundering record-keeping obligations.
Gameplay and behavioural data is analysed to identify patterns that may indicate problem gambling behaviour. This enables imau4d to proactively apply responsible gambling interventions, enforce deposit limits set by you, honour self-exclusion requests, and comply with our obligations under our international gaming licence. This processing is a condition of our operating licence and cannot be opted out of.
Transaction data, device data, and Account behaviour are monitored for patterns indicative of money laundering, account takeover, bonus abuse, collusion, or other fraudulent activity. Suspicious activity is reported to relevant authorities as required by applicable law.
Communications data is used to handle your enquiries, resolve disputes, process complaints, and improve our support processes. Support interactions are logged and may be reviewed for quality assurance purposes.
Where you have provided explicit consent, we may use your contact information to send you information about imau4d promotions, bonuses, and seasonal offers (e.g., Chinese New Year reload bonuses, Merdeka cashback events). You may withdraw marketing consent at any time by contacting us at [email protected].
Aggregated and anonymised usage data helps us understand how players interact with the Platform, identify technical issues, and prioritise improvements to the user experience.
imau4d processes your Personal Data on the following legal bases:
imau4d does not sell your Personal Data to third parties. We share Personal Data only where necessary for the purposes described in this Policy, and only with parties who are contractually bound to handle it in accordance with applicable privacy standards. Categories of recipients include:
Third-party companies that process data on our behalf, including KYC verification providers, payment processors (including those operating DuitNow, FPX, Touch 'n Go eWallet infrastructure), cloud hosting providers, customer support software providers, and analytics platforms. All Processors are bound by data processing agreements that restrict their use of your data to the purposes specified by imau4d.
Licensed international game studios receive the minimum data necessary to facilitate game session delivery and resolve any game-related disputes (e.g., session ID, bet data). No name, identity document, or financial account data is shared with game studios.
imau4d will disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or binding regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, asset sale, or reorganisation affecting imau4d, Personal Data held by imau4d may be transferred to the acquiring or successor entity, subject to equivalent privacy protections. We will notify you of any such transfer through a prominent notice on the Platform.
We will never sell your data. imau4d does not monetise your Personal Data through sale to data brokers, advertising networks, or any third party for their independent commercial purposes.
As an internationally operated platform, imau4d may transfer your Personal Data to countries outside Malaysia for storage and processing purposes, including to the jurisdiction in which our gaming licence is held (Curacao) and to the countries where our cloud infrastructure providers operate their data centres.
Where Personal Data is transferred to a jurisdiction that does not provide equivalent privacy protections to those applicable in Malaysia, imau4d implements appropriate safeguards, including contractual clauses that require recipients to apply data protection standards consistent with this Policy.
imau4d uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that enable the Platform to recognise you between sessions, maintain your login state, and collect analytical data.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security (CSRF protection), payment flow integrity | No — essential for Platform function |
| Functional | Language preferences, game display settings, responsible gambling tool state | No — necessary for user experience |
| Analytical | Aggregated usage statistics, page performance, error tracking | Yes — opt-in consent |
| Marketing | Personalised promotion display, campaign attribution | Yes — opt-in consent |
You may configure your browser to block or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in or complete deposits. Instructions for managing cookies are available in your browser's help documentation.
imau4d retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration and Account data | Duration of Account plus 5 years after closure | AML compliance, dispute resolution |
| KYC identity documents | 5 years from Account closure | Anti-money laundering legal obligation |
| Transaction records (MYR deposits/withdrawals) | 5 years from transaction date | Financial record-keeping obligations |
| Gameplay and betting history | 3 years from session date | Dispute resolution, responsible gambling monitoring |
| Support communications | 2 years from last interaction | Quality assurance, dispute resolution |
| Marketing consent records | Until consent withdrawn plus 1 year | Consent compliance documentation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.
Subject to applicable law and our legitimate interests and legal obligations, you have the following rights with respect to your Personal Data held by imau4d:
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) calendar days of receiving your request. We may require verification of your identity before processing any rights request.
Important: Certain rights, particularly the right to erasure, may be limited where imau4d is required to retain your data to comply with anti-money laundering obligations, respond to regulatory enquiries, or resolve outstanding disputes. We will inform you of any applicable limitations when responding to your request.
The imau4d Platform is strictly restricted to individuals aged 21 years and above. imau4d does not knowingly collect, process, or retain Personal Data of individuals under the age of 21.
Age verification is a mandatory step in our Account registration and KYC process. Where imau4d discovers or has reasonable grounds to suspect that a registered Account holder is under 21 years of age, we will immediately suspend the Account, withhold any funds pending investigation, and permanently close the Account upon confirmation of underage use.
Any Personal Data collected from an individual subsequently confirmed to be under 21 will be securely deleted from our systems, subject to any mandatory retention obligations arising from the underage access incident itself.
imau4d implements a multi-layered technical and organisational security programme designed to protect your Personal Data against unauthorised access, accidental loss, unlawful destruction, alteration, or disclosure. Our key security measures include:
Despite our security measures, no data transmission over the internet or electronic storage system is entirely secure. imau4d cannot guarantee absolute security and shall not be liable for security breaches that occur despite our reasonable precautions.
In the event of a data breach that is likely to result in risk to your rights and freedoms, imau4d will notify affected users promptly and take all reasonable steps to mitigate harm.
The Platform may contain references to third-party payment services (including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and other financial institutions). These services are governed by their own separate privacy policies and terms of service, which we encourage you to review.
imau4d is not responsible for the privacy practices of any third-party services, even where those services are integrated into or accessible from the Platform. Our responsibility for Personal Data ends at the point where it is transmitted to a third-party payment processor or service provider operating independently under their own privacy framework.
imau4d reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection, a new sharing arrangement, or a significant change to our retention periods — we will provide not less than fourteen (14) days' advance notice via a prominent notice on the Platform or by email to your registered address.
Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. The current version of this Policy, including its effective date, will always be available on this page. We encourage you to review this Policy periodically to stay informed of how imau4d handles your Personal Data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our privacy team through the following channel:
imau4d Privacy & Data Protection
Email: [email protected]
Live Chat: Available daily 9:00 AM – 2:00 AM MYT
Response Time: Within 2 business days for data rights requests
Please include "Privacy Rights Request" or "Data Enquiry" in your subject line to ensure your message is directed to our privacy team promptly.
Our Privacy Commitments at a Glance
Your Personal Data is never sold to third parties, data brokers, or advertising networks. It is used only to operate your Account and deliver our services.
All data in transit between your device and our Platform is encrypted. Sensitive data at rest — including KYC documents and payment details — is also encrypted in storage.
Access, rectification, erasure, portability, and objection rights are all available to you. We respond to all data rights requests within 30 calendar days.
We collect only what is necessary to operate your Account, process your MYR transactions, and meet our legal obligations. No data is collected beyond these purposes.
We publish our data retention periods in full. Most data is deleted within 3–5 years of Account closure. We do not hold data indefinitely.
Behavioural data analysis is used to safeguard at-risk players — enforcing limits and identifying concerning patterns — not for commercial profiling.
Our team responds to all data-related enquiries within two business days. You can also visit our FAQ for answers to common questions about how imau4d handles your account and data.
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